A Bright Spot
In the midst of completing my 8,500+ word case study on the evolution of Hagar’s social enterprise model, Hagar International added an entry on their blog with an update about one of my former employees at Joma Bakery Cafe. The inspiring story was timely, as my case study is largely an honest account of failures and lessons learned.
Huyen (name/picture in the blog entry changed) was one of the first Joma trainees I had the privilege to know and coach from recruitment to her exit to a stellar new job. Her transition and growth at Joma were smooth, while other trainees faced many internal and external challenges. In my bi-weekly reflections with the interns, supervisors and managers, we employed appreciative inquiry to develop a positive environment and identify the actions and conditions that led to Huyen’s success. With the kind help of Notre Dame Professor Ante Glavas and former Hagar Vietnam trainer Enda Moclair, we expanded this participatory process to include dozens of other Joma staff.
I am not naive: organizational culture is caught and not taught, and takes years to develop. However, Huyen was one of those initial seeds, a bright spot we sorely needed at the time to rally our team to think positively about how to accomplish some monumental challenges. Disillusioned and doubting our the social impact of our model, Huyen gave us permission to dream.
~ by responsiblenomad on October 9, 2012.